Terms and Conditions

Terms and Conditions – Magnetio

Last updated: October 2025

Welcome to Magnetio — where your favorite moments become timeless keepsakes.
By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Overview

This website is operated by Magnetio (“we”, “us”, “our”). By visiting our site or purchasing from us, you engage in our Service and agree to these Terms and Conditions.
We may update these terms from time to time — any changes will be posted here. Continued use of our site means you accept those updates.

2. Our Products

We specialize in personalized magnetic photos and calendar magnets.
Because each product is custom-made using your uploaded images, please ensure that:

  • You own the rights to the photos you upload or have full permission to use them.

  • You upload high-quality JPG or PNG images to ensure the best printing results.

Due to the personalized nature of our products, please carefully review your order before finalizing it.

3. Pricing and Payments

All prices are listed in the currency shown at checkout and may change without notice.
Payment must be completed at checkout for your order to be processed.

4. Orders and Uploads

  • Make sure the number of photos uploaded matches your order quantity.

  • Once submitted, we begin production quickly — please review your selections carefully before placing the order.

  • We reserve the right to refuse or cancel orders for any reason, including suspected misuse or technical error.

5. Shipping and Delivery

We pack and ship each order with care. Estimated delivery times are provided at checkout, but may vary due to postal or courier delays.
More details can be found in our Shipping Policy.

6. Returns and Refunds

As all our products are custom-made, we can only offer returns or replacements in the case of:

  • Printing or manufacturing defects

  • Damaged or incorrect items

For full details, please see our Return and Refund Policy.

7. Personal Information

Your privacy matters to us. Any personal data you share is handled in accordance with our Privacy Policy.

8. Copyright and Image Rights

By uploading your photos, you confirm that:

  • You either own or have rights to use the images.

  • You grant Magnetio permission to print and produce your photos solely for fulfilling your order.

We respect your creative work and will never use your photos for any other purpose without consent.

9. Limitation of Liability

While we take great care in crafting and delivering your order, Magnetio is not responsible for:

  • Errors caused by low-quality or incorrect images provided by the customer.

  • Delivery delays beyond our control.

Our liability is limited to the total amount paid for your order.

10. Contact Us

We’re here to help!
If you have any questions, please reach out to us at info@magnetio.de — we’ll always do our best to make your experience smooth and enjoyable.
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Legal Notice / Impressum:

Company Name: Magnetio
Owner: Petra Moravská
Business Address: Sonnenstraße 48B
City, ZIP Code: Kevelaer, 47623
Country: Germany
E-mail: info@magnetio.de
Phone (virtual number): +49 221 5556677
Steurnummer: 113/5117/3466